We use AI-powered tools, including voice and text agents, to enhance the customer experience, support workflows, and deliver information about our services. These tools operate under strict data protection protocols. When engaging with these systems, you consent to data processing as described herein.
All AI-generated responses, including review replies or customer messaging, are subject to human oversight. No automated decisions are made that have legal or similarly significant effects. If you would like to request a human review of any AI-generated action, please contact us.
Scope of Good Things Inside Services
Good Things Inside is a proprietary solution that automates the collection, response, and repurposing of customer reviews with a primary focus on Google Reviews. The service is fully managed and designed to integrate seamlessly into your existing operations without disrupting your workflow.
We send review requests via text and email, using custom-branded messages that include the customer’s first name and a personalized image. All submitted reviews are monitored and responded to on your behalf with appropriate tone and context. Positive reviews are transformed into social media content branded with your business identity and published for you.
Our platform connects with over 6,000 applications and systems, making implementation flexible and easy regardless of the tools you currently use.
Key Features and Commitments
Customer Data and Good Things Inside Privacy
Customer data submitted or used within Good Things Inside is processed solely for the purposes of requesting, responding to, and repurposing reviews. We do not sell, share, or repurpose customer data for any purpose beyond the scope of services you contract us to perform. All data is encrypted at rest and in transit. Access is tightly restricted and monitored.
Data Controller and Processor Roles
Depending on the context of data collection, we may act as either a Data Controller (when processing your data as our client) or a Data Processor (when processing your customers' data on your behalf via Good Things Inside). In either case, we operate under strict data processing agreements and comply with all applicable data protection regulations.
Information We Collect
We may collect the following categories of data depending on your engagement with our business:
How We Use Your Data
Your information is used strictly to deliver the services you’ve requested. Specific uses include:
We do not engage in unsolicited marketing, third-party reselling of data, or unrelated use of your information.
When We Collect Information
We collect your data when:
How We Protect Your Information
Data Sharing and Third-Party Access
Cross-Border Data Transfers
When transferring personal data outside your country (including to the United States), we rely on standard contractual clauses approved by relevant regulatory bodies, ensuring adequate protection of personal information in compliance with applicable laws.
Cookies and Tracking Technologies
Our website uses essential cookies for core functionality. With your consent, we may also use cookies for analytics and performance tracking. You may adjust your cookie preferences at any time via our settings panel.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such data, we will take immediate steps to delete it.
Under the GDPR:
In both cases, we comply with GDPR principles of data minimization, lawful processing, access limitation, and storage limitation.
Data Retention
We retain customer and user data for the duration of the active service period and up to 24 months thereafter, unless longer retention is required by law. Data used for analytics or reporting may be retained in anonymized form.
Your Rights and Choices
Depending on your jurisdiction, you may have additional rights under data protection laws, including:
To exercise any of these rights, please contact us at [email protected].
Compliance Statements
We adhere to applicable regulations including the CAN-SPAM Act, CCPA (California), COPPA (for children’s data), and general Fair Information Practice Principles. Our systems and policies are designed with these standards in mind.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email to unsubscribe, and we will promptly remove you from ALL correspondence.
Contact Information
If you have questions, requests, or concerns regarding this policy, you may reach us directly at:
Email: [email protected]
Address: 800 Third Avenue Suite A #1578, New York, NY 10022