We at Good Things Inside ("we," "us," "our") respect and value your privacy and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, purchase services or digital products, or engage with any of our technology or offerings. By continuing to use our services, you acknowledge and agree to the terms outlined in this policy.

Use of AI Technology

We use AI-powered tools, including voice and text agents, to enhance the customer experience, support workflows, and deliver information about our services. These tools operate under strict data protection protocols. When engaging with these systems, you consent to data processing as described herein.

All AI-generated responses, including review replies or customer messaging, are subject to human oversight. No automated decisions are made that have legal or similarly significant effects. If you would like to request a human review of any AI-generated action, please contact us.

Scope of Good Things Inside Services

Good Things Inside is a proprietary solution that automates the collection, response, and repurposing of customer reviews with a primary focus on Google Reviews. The service is fully managed and designed to integrate seamlessly into your existing operations without disrupting your workflow.

We send review requests via text and email, using custom-branded messages that include the customer’s first name and a personalized image. All submitted reviews are monitored and responded to on your behalf with appropriate tone and context. Positive reviews are transformed into social media content branded with your business identity and published for you.

Our platform connects with over 6,000 applications and systems, making implementation flexible and easy regardless of the tools you currently use.

Key Features and Commitments

-Works with any business that collects customer contact information

-Review requests are fully customizable; optimized default scripts provided

-Unlimited review collection

-Google Reviews prioritized for SEO impact, with support for Yelp, Facebook, and others

-SMS and email credits are passed through at cost; typically under $10/month

-Setup requires a single 30–45 minute onboarding session

-Real-time analytics provided through your dashboard

-Negative reviews are flagged and addressed with empathy and urgency

-Review reactivation campaigns for past clients deliver high engagement

-No long-term contracts unless otherwise agreed upon; services are billed month-to-month

-Global availability with no location restrictions

Customer Data and Good Things Inside Privacy

Customer data submitted or used within Good Things Inside is processed solely for the purposes of requesting, responding to, and repurposing reviews. We do not sell, share, or repurpose customer data for any purpose beyond the scope of services you contract us to perform. All data is encrypted at rest and in transit. Access is tightly restricted and monitored.

Data Controller and Processor Roles

Depending on the context of data collection, we may act as either a Data Controller (when processing your data as our client) or a Data Processor (when processing your customers' data on your behalf via Good Things Inside). In either case, we operate under strict data processing agreements and comply with all applicable data protection regulations.

Information We Collect

We may collect the following categories of data depending on your engagement with our business:

1. Personal Information

-Name, email address, phone number, job title, company name, and billing/shipping address

-Submitted voluntarily during account creation, purchase, or communication

2. Payment Information

-Transactions are processed securely via Stripe, PayPal, or Intuit

-We do not store full credit card information; only metadata needed to verify transaction status

3. Technical Data

-IP address, browser type, device type, operating system, pages visited, and session behavior

-Used to improve site performance, detect fraud, and enhance security

4. Customer Review Data

-Customer names, emails, phone numbers, and review content

-Used exclusively for outreach, response, and repurposing through Good Things Inside

5.Third-Party Platform Data

-If you integrate a CRM or social media account, we access only the minimum data required to deliver the requested service

How We Use Your Data

Your information is used strictly to deliver the services you’ve requested. Specific uses include:

-Fulfilling service orders and processing payments

-Sending transactional messages and service updates

-Managing your Good Things Inside campaigns

-Monitoring service performance and improving operational quality

-Protecting against fraud and enforcing compliance with legal and regulatory obligations

We do not engage in unsolicited marketing, third-party reselling of data, or unrelated use of your information.

When We Collect Information

We collect your data when:

-You visit our website or use our platform

-You opt into lead magnets, fill out a form, or download a resource

-You purchase a product, course, coaching package, or subscription service

-You interact with our AI agents, email, or SMS communications

-You use or are enrolled in a Good Things Inside campaign

How We Protect Your Information

-All data is encrypted using SSL during transmission and securely stored

-Payment processing is fully PCI-compliant and handled by trusted third parties

-Internal access to data is strictly controlled under role-based permissions

-Data is never stored longer than necessary and is periodically reviewed and purged

-In the event of a breach, we will notify affected users within 7 business days and take appropriate remediation steps

Data Sharing and Third-Party Access

-We do not sell or rent any user or customer data

-Information is shared only with vetted third-party vendors who are necessary for payment processing, CRM functionality, communication delivery, or analytics and only under binding data protection agreements

-Any data processed through Good Things Inside remains strictly within the scope of campaign execution and is never shared externally or used for any secondary purposes

Cross-Border Data Transfers

When transferring personal data outside your country (including to the United States), we rely on standard contractual clauses approved by relevant regulatory bodies, ensuring adequate protection of personal information in compliance with applicable laws.

Cookies and Tracking Technologies

Our website uses essential cookies for core functionality. With your consent, we may also use cookies for analytics and performance tracking. You may adjust your cookie preferences at any time via our settings panel.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such data, we will take immediate steps to delete it.

GDPR Compliance: Controller vs. Processor

Under the GDPR:

-We act as a Data Controller for your information (as our client)

-We act as a Data Processor when managing your customers’ review data on your behalf

In both cases, we comply with GDPR principles of data minimization, lawful processing, access limitation, and storage limitation.

Data Retention

We retain customer and user data for the duration of the active service period and up to 24 months thereafter, unless longer retention is required by law. Data used for analytics or reporting may be retained in anonymized form.

Your Rights and Choices

Depending on your jurisdiction, you may have additional rights under data protection laws, including:

-The right to access, correct, or delete your personal data

-The right to restrict or object to certain processing activities

-The right to data portability

-The right to withdraw consent at any time without affecting prior processing

-The right to file a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

Compliance Statements

We adhere to applicable regulations including the CAN-SPAM Act, CCPA (California), COPPA (for children’s data), and general Fair Information Practice Principles. Our systems and policies are designed with these standards in mind.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] or follow the instructions at the bottom of each email to unsubscribe, and we will promptly remove you from ALL correspondence.

Contact Information

If you have questions, requests, or concerns regarding this policy, you may reach us directly at:

Email: [email protected]

Address: 800 Third Avenue Suite A #1578, New York, NY 10022